Welcome to the website operated by Enigmas Flower Ltd, company number 15969314, with the registered address 94 Hendon Lane Flat 1, Finchley, London, United Kingdom, N3 3SL (“we”, “us”, or “our”). By accessing or using our website, you agree to be bound by the following terms and conditions (the “Terms”). Please read these Terms carefully before using our website. If you do not agree with these Terms, you must not access or use our website.

1. Website Operation

This website is operated by Enigmas Flower Ltd. Our main trading address is provided on our contact page. We reserve the right to modify, suspend, or discontinue this website (or any part or content thereof) at any time with or without notice to you, and Enigmas Flower Ltd will not be liable to you or to any third party should it exercise such rights.

2. Use Of The Website

You may use our website only for lawful purposes and in accordance with these Terms. You agree not to use the website:

In any way that violates any applicable local, national, or international law or regulation.

For the purpose of exploiting, harming, or attempting to exploit or harm minors in any way by exposing them to inappropriate content or otherwise.

To transmit, or procure the sending of, any unsolicited or unauthorized advertising or promotional material or any other form of similar solicitation (spam).

To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware, or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

3. Intellectual Property Rights

The content on our website, including but not limited to text, graphics, images, logos, and software, is owned by Enigmas Flower Ltd or its licensors and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our website, except as follows:

Your computer may temporarily store copies of such materials in RAM incidental to your accessing and viewing those materials.

You may store files that are automatically cached by your Web browser for display enhancement purposes.

You may print or download a reasonable number of pages of the website for your own personal, non-commercial use and not for further reproduction, publication, or distribution.

4. Disclaimer of Warranties

You understand that we cannot and do not guarantee or warrant that files available for downloading from the internet or our website will be free of viruses or other destructive code. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for antivirus protection and accuracy of data input and output, and for maintaining a means external to our site for any reconstruction of any lost data.

5. Limitation of Liability

To the fullest extent provided by law, Enigmas Flower Ltd will not be liable for any damages of any kind arising from the use of this website, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.

6. Variability of Flowers

At Enigmas Flower Ltd, we take pride in creating beautiful and unique floral arrangements. However, please be aware that the availability of certain flowers is subject to seasonal changes and market fluctuations.

7. Substitution Policy

In the event that a specific flower or foliage is unavailable due to seasonal constraints, stock availability or other unforeseen circumstances, we reserve the right to substitute it with a comparable alternative of equal or greater value.

The overall aesthetic and theme of the arrangement will be maintained to the best of our ability.

8. Design Flexibility

Our skilled florists work diligently to replicate the designs featured on our website and promotional materials. However, due to the nature of floral arrangements and the uniqueness of each flower, some variations may occur.

We appreciate your understanding that these variations contribute to the individuality and charm of our creations.

9. Custom Orders

For custom orders, we will make every effort to accommodate your specific requests. However, we cannot guarantee the exact replication of any design, as it may be influenced by the availability of certain flowers and materials.

10. Customer Approval

By placing an order with Enigmas Flower Ltd, you acknowledge and accept the possibility of variations in floral arrangements, as outlined in this disclaimer.

We encourage customers to contact us with any concerns or specific requests before placing an order to discuss available options.

11. Satisfaction Guarantee

Our commitment to customer satisfaction remains a top priority. If you are dissatisfied with your order for any reason, please contact us within 1 day of receiving your arrangement, and we will work with you to find a suitable resolution.

12. Acceptance of Terms

By accessing or using https://www.enigmasflower.com, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use.

13. User Eligibility

You must be at least 18 years old to use our website. By using our website, you represent and warrant that you are at least 18 years old.

14. Account Registration

To access certain features of our website, you may be required to create an account. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

15. Use of Content

All content on https://www.enigmasflower.com, including text, images, graphics, logos, and design elements, is the property of, or licensed to Enigmas Flower Ltd and is protected by copyright laws. You may not use, reproduce, distribute, or display any content without our express written consent.

16. Prohibited Conduct

You agree not to engage in any conduct that may disrupt or interfere with the functionality of our website or violate any applicable laws.

17. Ordering and Payments

When placing an order on https://www.enigmasflower.com, you agree to provide accurate and complete information. You are responsible for all charges incurred under your account.

Payments are processed through secure third-party payment gateways, and we do not store your payment information.

18. Privacy Policy

Our Privacy Policy governs the collection, use, and disclosure of your personal information. By using our website, you consent to the practices outlined in our Privacy Policy.

19. Changes to Terms

We reserve the right to update and modify these Terms of Use at any time. Any changes will be effective immediately upon posting on our website.

20. Termination of Access

We may, at our sole discretion, terminate or suspend your access to https://www.enigmasflower.com without prior notice for any reason, including, but not limited to, a breach of these Terms of Use.

21. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction where Enigmas Flower Ltd is established, without giving effect to any choice or conflict of law provision or rule.

22. Changes to the Terms

We reserve the right to make changes to these Terms at any time. All changes are effective immediately when we post them and apply to all access to and use of the website thereafter.

23. Contact Information

For any inquiries or concerns regarding these Terms of Use, please contact us at hello@enigmasflower.com.

By using https://www.enigmasflower.com, you agree to comply with these Terms of Use. Please review these terms regularly, as they may be updated from time to time. Your continued use of our website after any modifications constitutes your acceptance of the revised terms.

Last updated: 17 October 2024