At Enigmas Flower, we are committed to providing our customers with the finest floral arrangements and service. If, for any reason, you are not completely satisfied with your purchase, we offer a straightforward refund policy outlined below:

1. Eligibility for Refund

Refunds will only be considered for purchases made directly through https://www.enigmasflower.com website.

To be eligible for a refund, customers must contact our customer service team at hello@enigmasflower.com within 24 hours of the delivery date.

2. Conditions for Refund

Refunds may be issued for the following reasons:

Quality issues with the flowers or products received.

Delivery of the order does not match the agreed-upon specifications.

Cancellation of the order within the specified timeframe before delivery.

3. Refund Process

Customers must provide clear photographic evidence of any quality issues with the flowers or products received.

Refunds will be processed within 2 business days after approval.

Refunds will be issued to the original payment method used during the purchase.

4. Exclusions from Refund

Refunds will not be issued for:

Customer dissatisfaction with the scent, colour, or appearance of the flowers, as these factors can vary based on personal preference.

Issues arising from incorrect or incomplete delivery addresses provided by the customer.

Refusal of delivery by the recipient.

5. Partial Refunds

In some cases, partial refunds may be considered based on the specific circumstances of the refund request.

6. Cancellation Policy

Orders can be canceled without incurring any charges if the cancellation request is received at least 3 days before the scheduled delivery time.

Cancellation requests within 3 days of the scheduled delivery may be subject to a restocking fee for non-perishable items.

Cancellation requests within 3 days of the scheduled delivery for perishable items, such as fresh flowers, is non-refundable.

7. Contact Information for Refund Requests

Customers can initiate a refund request by contacting our customer service team at hello@enigmasflower.com.

8. Changes to Refund Policy

We reserve the right to update and modify this refund policy at any time. Any changes will be effective immediately upon posting on our website.

9. Contact Information

For any inquiries or concerns regarding refunds, please contact our customer service team at hello@enigmasflower.com.

By making a purchase on our website, you agree to adhere to the terms and conditions outlined in this refund policy. If you have any questions or concerns, please do not hesitate to contact our customer service team for assistance.